Faqs

The park will open at either 5.00pm or 6.00pm depending on the date you select. Please follow this link and follow the colour coded chart for more information. Tickets

We recommend arriving at opening time. There is a huge amount to see and do at Shocktober Fest, and we don’t expect you to experience all the Haunted Attractions, shows and street theatre in one visit. Please plan your time with us wisely.

Address:

Tulleys Farm, Turners Hill Road, Turners Hill, Crawley, West Sussex, RH10 4PE

WHAT3WORDS:

shock.creatures.unfilled

Contact / Find us

All parking is free at Shocktober Fest, with car parking staff on hand to assist should you need directing.

Please Note: Vehicles cannot be left overnight

Our site map, as well as much more information can be found on the Shocktober Fest App.

Download for Apple

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We accept cash or card on site.

Please note, we do not accept Scottish bank notes.

Shocktober Fest is a recommended 16+ event. Due to the nature of the event, it is not recommended for anyone below the age of 16.

If you are under the age of 16 you must be accompanied by a full paying adult (18 plus) throughout the entire evening.

16 - 21 year olds must prove their age with valid photo ID, unless accompanied by an adult.

Proof of ID must be photographic i.e.

• Passport

• Driving Licence

We understand that it may be hard to show official photographic ID between the ages of 16-17 years of age, so a photocopy of their passport will be fine.

All haunts close at 11:30pm. This means, the final group will have exited the maze by this time. Therefore, queue lines may begin to shut from 10:30pm to ensure the haunts close on time.

Filming inside the haunts is not permitted in any case.

Personal filming equipment may be used in the general areas on site.

Professional filming equipment, including drones will not be allowed on site.

Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.

No, except for certified trained guide dogs.

We love to see your creative costumes! However, for security reasons we ask that no masks, or hoods are worn and that no imitation weapons/large props are brought as part of your costume. If you do arrive with any of these items, they will be confiscated by security.

Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.

With an open-dated ticket, you are free to visit on any one night that we’re open in the 2024 season. No need to let us know in advance, just turn up with your ticket.

You can still visit even if a night is ‘sold out’ with an open-dated ticket.

We offer a wide range of food and drink at our various street food vendors and bars. Food and Drink

We offer vegan/vegetarian options so there is something for everyone.

Please contact [email protected] for more information on dietary requirements/allergens.

We take the safety of all our guests extremely seriously. If you’re coming to Shocktober fest, please ensure you arrive in plenty of time to pass through our security checks.

Our security team are in place for your own safety, and we ask you fully cooperate with all checks. All bags will be searched on entry, and further security checks will be conducted at random.

Our Bag Policy

We would recommend you not bring in a bag at all, however if you do, please follow the steps below: 

• We have a no unsealed liquids policy; this includes any perfume/aftershaves/aerosols.
• Please finish any ‘opened’ drinks before you enter the park during the security checks. If you would like to keep any containers or bottles, please make sure these are empty before you enter.
• Sealed plastic bottles of soft drink up to 500ml are permitted on site.
• Do not bring alcohol on site – this will be removed.
• You are unable to bring food on site. Please alert us in advance if you must bring your own food for medical reasons/specific dietary requirements – [email protected]
• We have a strict no drug policy, this includes drug paraphernalia.
• Take all items out of your pockets if you are required.

Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.

• Alcohol
• Drones
• Drugs
• Drug Paraphernalia
• Glass
• Spray Cans
• Any items that may be used as an offensive weapon
• Laser Pens
• Open Bottles
• Costume Masks
• Fireworks, Flares or Chinese Lanterns
• Pyrotechnics of any nature
• Unauthorised professional film or video equipment

Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.

Smoking (including e-cigarettes/vapes) is strictly prohibited in all queue lines and buildings; we ask that you only smoke (including e-cigarettes/vapes) in open areas.

All our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting.

Unfortunately, due to the nature of the event, tight spaces and uneven flooring, we do not recommend Shocktober Fest for those that are pregnant.

Shocktober fest is an outdoor event with some haunts and extra screams taking place outside. In the unlikely event of health and safety concerns, some haunts may close due to adverse weather conditions including high winds, thunder or lightning.

If this is the case, we will offer all ticket holders another date to come back. 

Click the BOOK TICKETS button.

This will take you to our ticketing site, select the ticket you would like to buy and then select the date you would like to attend.

Once you have purchased your tickets, you will be sent a confirmation email, THIS IS YOUR TICKET for your entire group. It will have a booking reference number starting with the letter 'D'

PLEASE CHECK YOUR JUNK MAIL

Yes, when purchasing your tickets online please make an account, if you need to change your date, you can simply log onto your account and change your date.

Manage Your Booking

Alternatively, you can email [email protected] and we can change this for you. Please allow up to 48 hours to receive a new confirmation order.

All ticket types include unlimited access into all haunts.

For more information on what each ticket includes, click the link here Tickets

Extra screams(rides) are not included in any ticket, these can be purchased by credit/debit card on site.

With an open-dated ticket, you are free to visit on any one night that we’re open in the 2024 season. No need to let us know in advance, just turn up with your ticket.

You can still visit even if a night is ‘sold out’ with an open-dated ticket.

Yes, we would recommend you doing this before your visit as we have limited numbers available on the gate. 

You can email or phone us and we would be happy to help. 

You’ll be able to purchase single fast tracks on the day, subject to availability. You must already have purchased a ticket to enter the park.

Please Note: These are non-refundable 

Not to worry! All tickets include access into the 3 new haunts for 2024.

Anyone that purchased an Xscream Pass + 11 Fast Track, your ticket will automatically be upgraded to an Xscream Pass + 12 Fast Track on the day of your visit.

You can reserve a free carer ticket with your booking. Just add a ‘free carer reservation’ to your basket, along with your other tickets – then checkout as usual.

Whichever ticket you have booked for yourself, your carer’s ticket will mirror this.

Please Note: A carer ticket is only confirmed once proof of disability is shown. You must bring this with you on the day of your visit to obtain the free carer ticket. 

Visitors with the following documentation are entitled to one free carer ticket mirroring the full price purchased ticket. Documentation must be presented with valid Photo I.D.

• Entitlement to DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book (must be valid) 
• A Headed Letter from GP or Consultant (Dated within the last 2 years) confirming the need for a full-time carer.
• Carer's Allowance letter of award
• A valid Blue Badge
• An Access Card

The virtual queuing system we have in place is to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our attractions via a virtual queuing system for themselves and one other (must be age 16+).

Please be aware due to the nature of the event, virtual queuing is not applicable to all attractions and some queuing will still be required.

Helpers may only use the virtual queuing system when accompanying the disabled guest. 

To obtain your virtual queuing pass, please come to guest services once you have your tickets and are inside the park, with your valid documentation.

The Hayride can accommodate 1 standard sized wheelchair (as defined by the NHS).

Due to the nature of the event, unfortunately all other haunts are not suitable for wheelchair users.

Tulleys Farm intends to make every visit a safe and pleasurable one for all our visitors. However, the attractions during Shocktober Fest may be physically demanding and due to the nature of the event unsuitable for visitors with additional needs.

All Haunts use ramps, have uneven footing and may be exposed to weather conditions.

We recommend all attractions are unsuitable for people with the following conditions:

• Nervous Disposition
• Heart Conditions
• Pregnancy
• Claustrophobia/Nyctophobia
• Limited Mobility*
• Epilepsy*
• Asthma*

*The Hayride is the only attraction to not include strobes but does have flashing lights. The Hayride is an open-air attraction however theatre smoke and fires are used around the course. It is possible to accommodate standard wheelchairs (as defined by the NHS) on the Hayride.

Your Shocktober Fest tickets will be waiting for you at our VIP/Guest list kiosk. This is located to the right after the security checks.

As your tickets have been booked in conjunction with the hotel, you will need to contact the hotel to change this. 

01293 884806 ext. 2007

[email protected]

Unfortunately, we do not offer a shuttle services from the hotel to Shocktober Fest.

Please contact the Holiday Inn direct for any queries on your Scream and Stay booking.

01293 884806 ext. 2007

[email protected]