Our Guest Services team are on hand all night for any queries you may have.
Located next to the top stage, the Guest Services kiosk is open to help with directions, haunt and site information, accessibility guidance, ticket queries and any other questions or feedback you may have.
Loved your visit? Don't forget to pre-book your open-dated 2025 tickets here before you leave. These are the best price they will be for the entire year!
You can reserve a free carer ticket with your booking. Just add a ‘free carer reservation’ to your basket, along with your other tickets – then checkout as usual.
Whichever ticket you have booked for yourself, your carer’s ticket will mirror this.
Please Note: A carer ticket is only confirmed once proof of disability is shown. You must bring this with you on the day of your visit to obtain the free carer ticket.
Visitors with the following documentation are entitled to one free carer ticket mirroring the full price purchased ticket. Documentation must be presented with valid Photo I.D.
The virtual queuing system we have in place is to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our attractions via a virtual queuing system for themselves and one other (must be age 16+).
Please be aware due to the nature of the event, virtual queuing is not applicable to all attractions and some queuing will still be required.
Helpers may only use the virtual queuing system when accompanying the disabled guest.
To obtain your virtual queuing pass, please come to guest services once you have your tickets and are inside the park, with your valid documentation.
The Hayride can accommodate 1 standard sized wheelchair (as defined by the NHS).
Due to the nature of the event, unfortunately all other haunts are not suitable for wheelchair users.
Tulleys Farm intends to make every visit a safe and pleasurable one for all our visitors. However, the attractions during Shocktober Fest may be physically demanding and due to the nature of the event unsuitable for visitors with additional needs.
All Haunts use ramps, have uneven footing and may be exposed to weather conditions.
We recommend all attractions are unsuitable for people with the following conditions:
*The Hayride is the only attraction to not include strobes but does have flashing lights. The Hayride is an open-air attraction however theatre smoke and fires are used around the course. It is possible to accommodate standard wheelchairs (as defined by the NHS) on the Hayride.
